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Our Counselling Services


S.M.I.L.E Counselling are here to help young people who are struggling with how they feel. 

Our team aim to make a positive influence on on the lives of those who are having problems with, family or school, anxiety, depression, anger or just need to talk to someone, but find it difficult to talk to those closest to them. 

We offer a range of counselling services for 11-24 year olds in West Lothian.  These services includes face-to-face counselling sessions, one-to-one phone calls, emails and online chat. 

Our Counselling Services

S.M.I.L.E Counselling was established in 2015 with the aim of being able to offer a free counselling service for young people aged between 11 – 24 years old. This is based across West Lothian, within our office space in Livingston and various schools.

Since it’s origin, 1,015 young people have passed through the S.M.I.L.E. doors, and approximately 7,220 counselling hours have been offered. Each year, we have witnessed a significant increase in those reaching out to us for help – for example, we have already been able to offer 1,685 hours of counselling in 2022 so far, which is a 68% increase for the same time period in 2021. 

We additionally welcome and give thanks to our Volunteers and Counsellors on Placement who contribute to offering free counselling to young people. We currently have 7 individuals who collectively volunteer approximately 26 hours of their time each week on behalf of S.M.I.L.E.

We are very pleased to be able to provide this help to the people we have so far, and we are always looking for ways to expand our reach.

School Counselling

S.M.I.L.E Counselling first introduced a counsellor to James Young High School in 2018, and we now proudly have S.M.I.L.E. counsellors based within Broxburn Academy, St. Margaret’s Academy, Whitburn Academy, and most recently, West Calder High School. If you are interested in school-based Counselling, please contact the school directly who will process your enquiry.

Outreach Service

From March 2021 – February 2022, S.M.I.L.E. offered a bespoke outreach service where a qualified children’s counsellor would travel across West Lothian to meet with our clients. This ensured that our younger clients could attend counselling regardless of their location or circumstances, and could fit their sessions around their school timetable.

Neurodiverse children's service

In February, 2022, S.M.I.L.E. Counselling welcomed our Neurodiverse children’s counsellor, who offers a client-centred service for Neurodiverse young people aged between 11 – 17 years old. their school timetable.


Announcement on our Referrals

Our referrals waiting list is constantly under review, and the availability for counselling changes frequently. If you would like to enquire about one of our counselling services, please contact [email protected]

Updated 12.08.22


S.M.I.L.E Counselling provide a free counselling service throughout West Lothian to young people aged 11-24 and who are suffering from emotional hurt and pain. 

S.M.I.L.E Counselling is a Scottish Charitable Incorporated Organisation (SCIO) and was set up to deliver the vision of a local practitioner who has worked with 11-24 year olds in various environments and backgrounds for many years. 

We provide a unique outreach service in which there is no similar agency in West Lothian. With a head office centrally located in Livingston and work carried out throughout West Lothian, we feel best placed to support young people where and when they need it. 


Our beneficiaries are young people 11-24 who are affected by mental health issues. 

The organisation will work with those who are affected by any number of issues which limits them on a daily basis such as: anxiety, depression, addiction, self-harm, suicidal thoughts, anger management, involvement in criminality, social isolation and bereavement. 

Our primary goal is to help young people get to a good place in their lives where they feel, Supported, Motivated, Inspired, Leading to self-determination and Empowered to make their own positive choices. 


Our standard at S.M.I.L.E Counselling is to provide first contact within 72 hours of initial referral. 

Our aim is to see clients as soon as possible. However please note that our current waiting time is approximately 8 weeks of initial referral date to be offered your first session. 

Emergency referrals will be taken as and where deemed appropriate by our Clinical Director. 

However, if you feel you or your loved one are at immediate risk, we would encourage you to contact your local GP, the NHS out of hours service or present yourself at A&E. 


We pride ourselves on being community focused. 

As a Social Enterprise we will reinvest any surplus into community organisations working with our client group.